Shipping and delivery.

We deliver within India to serviceable locations. Availability and charges depend on the product, package size and delivery pincode. Contact our team before paying for a location or large consignment that cannot be confirmed through checkout. International delivery is not offered through the standard online checkout.

In-stock standard products are normally dispatched within 3–7 business days after payment confirmation and receipt of complete delivery information. Made-to-order, bulk, heavy or specially sourced products can require longer preparation. A different lead time must be confirmed with you before payment.

Standard delivery is estimated at 5–10 business days after dispatch. Dispatch and transit are separate periods. Remote areas, large equipment, transport restrictions or events outside our control can take longer. Estimates are not guaranteed delivery appointments. We will communicate a material delay and available options; contact us if the stated window has passed.

Shipping charges are shown before payment or included in an agreed written quotation. Any unloading, installation, special-access or additional freight service must be explicitly included or agreed; it is not automatically part of ordinary delivery. We do not add undisclosed charges after payment.

When a shipment is booked, the available carrier and tracking reference can be shared through your order details or support team. Provide a reachable phone number and an accurate address. Arrange appropriate access and safe receiving arrangements for bulky equipment. Inform us promptly if your address changes before dispatch.

Check the parcel and items when they arrive. If practical, note visible transport damage on the delivery receipt and keep photographs of the packaging and goods. Report damage, missing items or the wrong product as soon as possible, preferably within 48 hours, through info@lauzari.in, +91 81818 10972 or the support form. This reporting request does not remove your statutory rights. Return requests follow our 7-day returns window.

Contact us if delivery is attempted unsuccessfully, tracking shows a problem or your parcel is missing. Where a correctable address/access issue requires re-delivery, any additional charge will be explained and agreed first. We will investigate carrier loss or damage and arrange an appropriate replacement or refund under our returns policy.

Email info@lauzari.in or call +91 81818 10972, quoting your order number. Business contact address: 13 Patel Nagar, Indira Nagar, Near RLB School, Lucknow, UP 226016, India. For cancellation, returns and refund timings, see the Cancellation, Returns & Refunds policy.